Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@spanishevangelical.com. Please note that returns will need to be sent to the following address: [2024 N 10st Mcallen TX 78501] 

If your return is accepted, you will be responsible for sending the item, as well as to follow instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@spanishevangelical.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@spanishevangelical.com.

La mercancía nueva y sin abrir puede devolverse dentro de los 30 días posteriores a la recepción de su orden.

Cambio de mercancía únicamente, no hay reembolso de dinero.

Los artículos deben devolverse en condiciones no utilizadas, no marcadas y vendibles.

Si recibió de nosotros un artículo defectuoso, dañado o enviado de manera incorrecta, llámenos (813-333-6540) o envíenos un correo electrónico a (info@spanishevangelical.com) para que podamos solucionarlo. Con mucho gusto le enviaremos su reemplazo y le ayudaremos con su devolución.

Los artículos personalizados no pueden devolverse para su reemplazo o reembolso, a menos que su artículo esté defectuoso.

Cualquier devolución que no cumpla con la política anterior puede ser rechazada o puede estar sujeta a una tarifa de reposición, a nuestra discreción. En general, las tarifas de reposición comienzan en 20 % pero pueden ser significativamente más altas dependiendo de la condición de la devolución.